Choose between general courses, or focus on a particular topic with Learning Paths to master the skills you need to keep your customers at the center of your business.
Introduction to UserTesting
Start here for a quick introduction to UserTesting and how fast human insights help you create better experiences.
Getting Started with Insight Core
Get to know your way around Insight Core with this introduction to its key features and capabilities.
Insight Core Analysis and Insights
Learn how to interpret and share results from Insight Core to tell a compelling customer experience story.
Best Practices for Screeners
Learn techniques for writing screeners for your test.
Finding the Right Participants
Learn how to find and recruit participants who will get you the actionable insights you need.
Meet Insight Core
Get a quick overview of UserTesting's core offering.
Master key strategies and best practices for comparing two or more designs, concepts, or websites with users.
Conducting Effective Interviews
Learn how to get the most out of your customer interviews with these tips and best practices.
How to Switch Between My Recruit and the UserTesting Panel
Change a My Recruit test to use the UserTesting panel and vice versa in the Insight Core platform.
Numbers and Narratives
Learn how to effectively leverage both quantitative and qualitative insights from your studies.
How Many Participants Should be Included in a Test?
This course provides guidelines for the number of participants to include in a test, as well as considerations for determining if it is the right number for your test.
How to Specify Participants
Learn how to point your test to specific UserTesting panelists.
How to Use Balanced Comparison
Test two different designs by using the Balanced Comparison function in Insight Core.
How to Use Test Plan Templates in Insight Core
Learn what test plan templates are available in Insight Core and get started using them.
How to Create from an Existing Test in Insight Core
Learn how to leverage an existing test or a test draft when creating a new test in Insight Core.
How to Use the Live Conversation Function in the Platform
Learn how Live Conversation interviews work within the UserTesting platform.
How to Update Live Conversation Availability
Learn how to change your availability for Live Conversation interviews, even after you've set up an initial schedule.
How to Structure Your Tests
Learn how to effectively structure and organize your tests in Insight Core for actionable insights
Learn how to get faster feedback by leveraging UserTesting's pre-made templates for Insight Core.
Product Insight Analysis and Insights
Learn how to interpret and share results from Product Insight to tell a compelling customer experience story.
Getting Started with Product Insight
Get to know your way around Product Insight with this introduction to its key features and capabilities.
Meet Product Insight
Learn how any team can leverage human insight with Product Insight.
Convincing Others to Do Research
Help champion human insights across your organization by showing the value of connecting with customers at every stage.
Understanding the UserTesting Panel
Determining if your participants are on the UserTesting panel.
How to Test Prototypes
Learn key strategies for getting fast feedback on prototypes.
How to Test Your Content
Learn key strategies for testing any type of content, from taglines to email communications to CTAs to images.
How to Use Prototype Hosting
Learn how to provide access to your prototype by having UserTesting host it when running tests in Insight Core.
Using UserTesting Metrics
Quickly identify and uncover key insights by learning how to take advantage of UserTesting's Metrics.
Running Effective Live Conversation Interviews
Learn how to effectively conduct customer interviews with UserTesting's powerful live interview tool.
Using My Recruit
Learn how to use My Recruit to invite your own panel of participants to your tests.
Deciding What Research to Do
Considerations when deciding what research approach works best for a particular situation
Pairing Other Research Tools with UserTesting
Guidance on pointing from a UserTesting test to a different research tool
Define Test Goals
Guidance on defining test goals and the key questions that drive test creation
Participant Sharing Camera View
Learn how to instruct participants to turn on their cameras
Why and how to test experiences on mobile devices
Instilling a Qualitative Mindset
Foundational details and best practices for conducting qualitative testing.
The Testing Process
Description of a good testing process to follow
Managing Test Length
Learn tips and techniques for managing the length of a session
Testing With Unique Logins
Learn how to run a test that requires each participant to have a unique login
Running Pilot Tests
Learn tips and techniques for running a pilot test before launching to all your participants
Learn about discovery interviews and how to conduct them.
Use Cases in the UserTesting Platform
Learn about ways to collect insights and the UserTesting features that support each case.
Master Class: Participant Screening
Learn tips and techniques for getting the most value out of the features that help you find participants for your test.
Master Class: Test Creation
Learn tips and techniques for getting the most value out of the features for setting up a test.
Master Class: Expedited Analysis
Learn tips and techniques for getting the most value out of the results of your test.
How to Use Multiple Audiences
Learn tips for efficiently including multiple audiences in one test.
Using the Excel Export
Learn tips and techniques for using the Excel Export
How to Test Purchase Transactions
Learn the approaches available to test purchase transactions in the UserTesting platform.
Protecting Personal Information
Guidelines to prevent recording participants' personally identifiable information
Overview of Solutions
Get a quick overview of the solutions UserTesting offers.
How to Use Saved Panels
Learn how to direct tests to UserTesting panelists that you have pre-identified.
How to Use the Five Second Test
Get insights into initial reactions to your design via the 5-second test.
How to Create Highlight Reels
Learn how to create highlight reels of key moments from your tests.
Introduction to UserTesting University
Get a quick overview of the UserTesting University.
Learn about card sorting activities and how to conduct them.
Learn about tree testing activities and how to conduct them.
Learn about first-click tests and how to conduct them.
Learn about evaluating the navigation of your design.
Using Product Insight
Learn when to use the features of Product Insight to gather the insights needed for your projects.
Running a Diary Study with Insight Core
Learn best practices for running a study that includes multiple touchpoints for each participant.
Course 1: The Basics
Get familiar with the UserTesting platform and learn about key concepts and terms.
Course 2: Planning Research
Learn best practices for prioritizing and planning efficient, effective research studies.
Course 3: Find the Right Audience
Learn how to identify and screen for your ideal test participants.
Course 1: Identifying Your Ideal Audience
Start here to learn the basics of selecting your ideal test participant.
Course 2: Exercise—Identifying Your Audience
Practice identifying key criteria for your audience.
Course 3: Leveraging the UserTesting Panel
Learn how to find your ideal testers on the UserTesting Panel.
Course 4: Exercise—Leveraging the UserTesting Panel
Practice finding your ideal testers on the UserTesting Panel.
Course 5: UserTesting Panel Features and Tips
Learn how to get the most out of the Panel with advanced features and tips.
Course 6: Introduction to My Recruit
Learn how to invite your own group of testers with My Recruit.
Course 7: Review—Find the Right Participants
Review everything covered in this learning path.
Course 1: Introduction to Prototype Testing
Get familiar with prototype testing including a general overview and ways to test within the UserTesting platform.
Course 2: Structuring a Test
Learn how to effectively structure your tests for the best results.
Course 3: Exercise—Structuring a Test
Practice structuring your test.
Course 4: Testing a Prototype—Best Practices
Learn key strategies and best practices for testing any fidelity prototype.
Course 5: Comparing Two or More Prototypes
Learn how to compare two or more versions of your prototype.
Course 6: Exercise—Building a Prototype Test in UserTesting
Practice building out a prototype test.
Course 7: Introduction to Mobile Prototype Testing
Learn the basics of testing prototypes on mobile devices.
Course 8: Review—Prototype Testing
Review everything covered in this learning path.
Running a Usability Test
Learn best practices for running tests to evaluate your designs.
Writing Usability Tasks
Learn best practices for writing usability tasks that get you the data you need.
What to Do When No One is Taking Your Test
Learn what to review when you have a test and sessions are not being completed.
Learn how to rate and provide feedback to participants from the UserTesting panel.
Conducting a Dry Run of Your Test
Learn tips for conducting dry runs of your tests to catch any errors before launch.
Communicating Findings in a Compelling Way
Learn strategies for effectively communicating insights from your tests.
Pulling Insights from Your Tests
Learn effective ways to move quickly from test results to actionable insights.
Measuring the Success of Your Testing Program
Learn strategies for evaluating whether you are running the right tests, and for determining the overall success of your program.
Learn about running benchmarks to continuously measure your user experience.
Testing Physical Products
Learn about how to test the user experience of physical products.
How to Use Saved Screeners
Learn how to save time when creating tests by using saved screeners.
Learn the fundamentals of remote testing and how it can help you gain customer insights.
Testing Your Messaging
Learn the fundamentals of testing your messaging before you roll it out to all your customers.
Live Training: Best Practices Q&A - Managing Saved Screeners
Attend this brief Q&A session to learn best practices for managing your saved screener questions.
Intro to UserTesting
Get to know UserTesting with this brief overview of the platform and its capabilities.
Insights 101: Basics
Start here for step-by-step guidance on gathering, analyzing, and leveraging human insights.
Insights 201: Methods
Gain a deeper understanding of the different ways to collect customer insights and feedback.
Insights 301: Advanced
Learn innovative ways to gather and leverage human insight with the UserTesting platform.
Insights 401: Use Cases
Apply all your skills to real-world scenarios with tips and guidance.
Get quick answers and tips with these courses that cover our most commonly-asked questions.
Build Your Foundation: Orientation
Whether you're new to UserTesting or just need a refresher, this learning path gives you the essential information and tips to get the most out of your customer research.
Build Your Foundation: Find the Right Participants
Learn how to identify and screen for your ideal audience to get the insights you need.
Broaden Your Skills: Prototype Testing
This course will show you how to get feedback on your prototypes—before you've invested the time and resources into building anything.