Master the skills needed to put the customer at the center of your business.
Introduction to UserTesting
Start here for a quick introduction to UserTesting and how fast human insights help you create better experiences.
Getting Started with Insight Core
Get to know your way around Insight Core with this introduction to its key features and capabilities.
Insight Core Analysis and Insights
Learn how to interpret and share results from Insight Core to tell a compelling customer experience story.
Best Practices for Screeners
Learn techniques for writing screeners for your test.
Finding the Right Participants
Learn how to find and recruit participants who will get you the actionable insights you need.
Meet Insight Core
Get a quick overview of UserTesting's core offering.
Master key strategies and best practices for comparing two or more designs, concepts, or websites with users.
Conducting Effective Interviews
Learn how to get the most out of your customer interviews with these tips and best practices.
How to Switch Between My Recruit and the UserTesting Panel
Change a My Recruit test to use the UserTesting panel and vice versa in the Insight Core platform.
Numbers and Narratives
Learn how to effectively leverage both quantitative and qualitative insights from your studies.
How Many Participants Should be Included in a Test?
This course provides guidelines for the number of participants to include in a test, as well as considerations for determining if it is the right number for your test.
How to Specify Participants
Learn how to point your test to specific UserTesting panelists.
How to Use Balanced Comparison
Test two different designs by using the Balanced Comparison function in Insight Core.
How to Use Test Plan Templates in Insight Core
Learn what test plan templates are available in Insight Core and get started using them.
How to Create from an Existing Test in Insight Core
Learn how to leverage an existing test or a test draft when creating a new test in Insight Core.
How to Use Live Conversation
Learn how Live Conversation interviews work within the UserTesting platform.
How to Update Live Conversation Availability
Learn how to change your availability for Live Conversation interviews, even after you've set up an initial schedule.
How to Structure Your Tests
Learn how to effectively structure and organize your tests in Insight Core for actionable insights
Learn how to get faster feedback by leveraging UserTesting's pre-made templates for Insight Core.
Product Insight Analysis and Insights
Learn how to interpret and share results from Product Insight to tell a compelling customer experience story.
Getting Started with Product Insight
Get to know your way around Product Insight with this introduction to its key features and capabilities.
Meet Product Insight
Learn how any team can leverage human insight with Product Insight.
Convincing Others to Do Research
Help champion human insights across your organization by showing the value of connecting with customers at every stage.
Understanding the UserTesting Panel
Determining if your participants are on the UserTesting panel.
How to Test Prototypes
Learn key strategies for getting fast feedback on prototypes.
How to Test Your Content
Learn key strategies for testing any type of content, from taglines to email communications to CTAs to images.
How to Use Prototype Hosting
Learn how to provide access to your prototype by having UserTesting host it when running tests in Insight Core.
Using UserTesting Metrics
Quickly identify and uncover key insights by learning how to take advantage of UserTesting's Metrics.
Using Live Conversation
Learn how to effectively conduct customer interviews with UserTesting's powerful live interview tool.
Using My Recruit
Learn how to use My Recruit to invite your own panel of participants to your tests.
Deciding What Research To Do
Considerations when deciding what research approach is best in different situations
Pointing to Other Research Tools
Guidance on pointing from a UserTesting test to a different research tool
Define Test Goals
Guidance on defining test goals and the key questions that drive test creation
Participant Sharing Camera View
Learn how to instruct participants to turn on their cameras
Why and how to test experiences on mobile devices
Instilling a Qualitative Mindset
Foundational details and best practices for conducting qualitative testing
The Testing Process
Description of a good testing process to follow
Managing Test Length
Learn tips and techniques for managing the length of a session
Testing With Unique Logins
Learn how to run a test that requires each participant to have a unique login
Running Pilot Tests
Learn tips and techniques for running a pilot test before launching to all your participants
Learn about discovery interviews and how to conduct them.
Use Cases in the UserTesting platform
Learn about ways to collect insights and the UserTesting features that support each case.
Master Class: Participant Screening
Learn tips and techniques for getting the most value out of the features that help you find participants for your test.
Master Class: Test Creation
Learn tips and techniques for getting the most value out of the features for setting up a test.
Master Class: Expedited Analysis
Learn tips and techniques for getting the most value out of the results of your test.
How to Use Multiple Audiences
Learn tips for efficiently including multiple audiences in one test.
Using the Excel Export
Learn tips and techniques for using the Excel Export
How to Test Purchase Transactions
Learn the approaches available to test purchase transactions in the UserTesting platform.
Protecting Personal Information
Guidelines to prevent recording participants' personally identifiable information
Intro to UserTesting
Get to know UserTesting with this brief overview of the platform and its capabilities.
Insights 101: Basics
Start here for step-by-step guidance on gathering, analyzing, and leveraging human insights.
Insights 201: Methods
Gain a deeper understanding of the different ways to collect customer insights and feedback.
Insights 301: Advanced
Learn innovative ways to gather and leverage human insight with the UserTesting platform.
Insights 401: Use Cases
Apply all your skills to real-world scenarios with tips and guidance.
Insights Quick Tips
Get quick answers and tips with these courses that cover our most commonly-asked questions.