Running a Diary Study with UserTesting

Running a Diary Study with UserTesting

Learn best practices for running studies that contain multiple touchpoints for each participant.

About this course

Diary studies, also called longitudinal studies, are projects that involve multiple touchpoints over time with the same person. The goal of this activity is to understand how the experience with the software changes during that period of time. For example, you may want to understand the experience of a first-time user throughout every stage of that experience—from when the user initially loads the software all the way through the ensuing days and weeks of using (or not using) it.

Diary studies are different from studies made up of iterative research. Diary studies are used to research and analyze a single experience, with a single version of a design, that unfolds over a period of time. Iterative research, on the other hand, evaluates a single experience that takes place over multiple iterations of the design.

In this course, we discuss planning your diary study, finding and managing participants, conducting the study, and other best practices.

Curriculum27 min

  • Introduction to diary studies 2 min
  • Planning a diary study 5 min
  • Finding and managing participants 7 min
  • Conducting the diary study 5 min
  • Best practices for your first diary study 3 min
  • Frequently asked questions 2 min
  • Claim your badge! 1 min
  • Course feedback 1 min
  • Resources and next steps 1 min

About this course

Diary studies, also called longitudinal studies, are projects that involve multiple touchpoints over time with the same person. The goal of this activity is to understand how the experience with the software changes during that period of time. For example, you may want to understand the experience of a first-time user throughout every stage of that experience—from when the user initially loads the software all the way through the ensuing days and weeks of using (or not using) it.

Diary studies are different from studies made up of iterative research. Diary studies are used to research and analyze a single experience, with a single version of a design, that unfolds over a period of time. Iterative research, on the other hand, evaluates a single experience that takes place over multiple iterations of the design.

In this course, we discuss planning your diary study, finding and managing participants, conducting the study, and other best practices.

Curriculum27 min

  • Introduction to diary studies 2 min
  • Planning a diary study 5 min
  • Finding and managing participants 7 min
  • Conducting the diary study 5 min
  • Best practices for your first diary study 3 min
  • Frequently asked questions 2 min
  • Claim your badge! 1 min
  • Course feedback 1 min
  • Resources and next steps 1 min
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