Get the answers and guidance you need on some of our most common questions with these quick tutorials.
Can't find the answer here? Explore our Knowledgebase articles.
Understanding the UserTesting Panel
Determining if your participants are on the UserTesting panel.
Protecting Personal Information
Guidelines to prevent recording participants' personally identifiable information
Best Practices for Screeners
Learn techniques for writing screeners for your test.
How to Use Multiple Audiences
Learn tips for efficiently including multiple audiences in one test.
How to Specify Participants
Learn how to point your test to specific UserTesting panelists.
How to Use Saved Panels
Learn how to direct tests to UserTesting panelists that you have pre-identified.
How to Switch Between My Recruit and the UserTesting Panel
Change a My Recruit test to use the UserTesting panel and vice versa in the Insight Core platform.
Managing Test Length
Learn tips and techniques for managing the length of a session
How to Use Test Plan Templates in Insight Core
Learn what test plan templates are available in Insight Core and get started using them.
How to Create from an Existing Test in Insight Core
Learn how to leverage an existing test or a test draft when creating a new test in Insight Core.
How to Use the Five Second Test
Get insights into initial reactions to your design via the 5-second test.
How to Use Balanced Comparison
Test two different designs by using the Balanced Comparison function in Insight Core.
How to Use Prototype Hosting
Learn how to provide access to your prototype by having UserTesting host it when running tests in Insight Core.
How to Use the Live Conversation Function in the Platform
Learn how Live Conversation interviews work within the UserTesting platform.
How to Update Live Conversation Availability
Learn how to change your availability for Live Conversation interviews, even after you've set up an initial schedule.
Participant Sharing Camera View
Learn how to instruct participants to turn on their cameras
Conducting a Dry Run of Your Test
Learn tips for conducting dry runs of your tests to catch any errors before launch.
Running Pilot Tests
Learn tips and techniques for running a pilot test before launching to all your participants
What to Do When No One is Taking Your Test
Learn what to review when you have a test and sessions are not being completed.
Learn how to rate and provide feedback to participants from the UserTesting panel.
Using the Excel Export
Learn tips and techniques for using the Excel Export
How to Create Highlight Reels
Learn how to create highlight reels of key moments from your tests.